Privacy Policy

1. General Information

TOTAL ISO CERT SRL (Tax ID: 26434933, registered at Str. Voronet 12, Bucharest, Romania), hereinafter referred to as the "Controller", respects the privacy of your personal data and is committed to protecting it in accordance with Regulation (EU) 2016/679 (GDPR) and applicable national legislation.

2. Data We Collect

Through our website we may collect the following categories of data:

• Contact form: name, email address, message
• Quote request form: organization name, field of activity, requested standard, number of employees, contact person, email, phone (optional), message
• Technical data: the IP address from which a form was submitted (stored for abuse prevention and service security)
• Analytics and conversion measurement cookies: data about website usage and advertising campaign performance (only after explicit consent)

3. Purpose of Data Processing

Personal data is processed for the following purposes:

• Responding to inquiries received through contact forms
• Preparing and sending requested certification quotes
• Improving website functionality and browsing experience (through analytics cookies, with consent)
• Measuring the effectiveness of advertising campaigns (through Google Ads conversion cookies, with consent)
• Compliance with applicable legal obligations

4. Legal Basis for Processing

We process your data based on: explicit consent (Art. 6(1)(a) GDPR) — for analytics and conversion measurement cookies; legitimate interest (Art. 6(1)(f) GDPR) — for responding to inquiries; and performance of a contract or pre-contractual measures (Art. 6(1)(b) GDPR) — for processing quote requests.

5. Data Recipients

Your data is not sold or shared with third parties for marketing purposes. Data may be accessed by the Controller's authorized staff and, where applicable, the web hosting provider and Google (Google Analytics and Google Ads, for accepted cookies).

6. Data Retention Period

Data from contact and quote request forms is stored for the period necessary to fulfill the purpose for which it was collected, but no longer than 3 years from the last interaction. Analytics cookies are stored according to Google Analytics policy.

7. Your Rights

Under the GDPR, you have the following rights:

• Right of access to personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restriction of processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent at any time
• Right to lodge a complaint with the National Supervisory Authority for Personal Data Processing (ANSPDCP)

8. Cookies

Our website uses analytics cookies (Google Analytics) and conversion measurement cookies (Google Ads) only after obtaining your explicit consent through the cookie banner. Without consent, no tracking cookies are set; Google services may still receive aggregated, cookieless signals that do not identify you (Google Consent Mode). You can change your choice at any time by clearing your browser data.

9. Data Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, or destruction. The website is secured via HTTPS.

10. Contact

For any questions or requests related to personal data processing, you can contact us at:

TOTAL ISO CERT SRL

Tax ID (CUI): 26434933

Address: Str. Voronet 12, Bucharest, Romania

Email: office@totalisocert.ro

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